Refund policy

Returns and refunds

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at nextlevel07101990@gmail.com. We will provide the correct return address and instructions after reviewing your request. Products may be fulfilled by different suppliers, so please do not send items to the address on your parcel without contacting us first.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at nextlevel07101990@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at nextlevel07101990@gmail.com.

Your consumer rights

This policy does not limit rights or remedies that cannot be excluded under applicable law, including rights relating to faulty, damaged, misdescribed or undelivered goods. Any return exclusions or conditions above apply only to the extent permitted by law. Contact us about problems with any product, including beauty products and sale items.

Return charges

For approved returns, we provide a return shipping label at no charge and do not charge a restocking fee. Contact us before sending anything back so we can provide the correct instructions for your item.

Cancellation and address-change requests

Email nextlevel07101990@gmail.com as soon as possible with your order number and request. We will check whether the order can be stopped or changed with the fulfilling supplier. A request is not a confirmed cancellation: changes may not be possible once processing or shipment has started. We will confirm the outcome by email. If an order cannot be cancelled, the return eligibility and exceptions above apply after delivery. If we confirm cancellation before shipment, we will refund the cancelled items to the original payment method.