Shipping policy

Shipping and handling

Veylora-Divine works with third-party suppliers, including Shopify Collective partners, to fulfill orders. Items from different suppliers may ship separately and arrive on different days.

Shipping charges and destinations

Available shipping methods and charges are shown at checkout for your products and delivery address. Rates can vary by supplier, destination and order contents. Free shipping applies only when shown for your order at checkout. Not every product can ship to every destination.

Processing and delivery

Order processing is separate from carrier transit time. Timing varies by product and supplier. Review any product-specific or checkout estimates before ordering. If no estimate is shown and timing is important, contact us before purchase. Weekends, holidays, customs processing and carrier disruptions can affect timing.

If we learn that your order cannot ship within the applicable promised timeframe, we will notify you and provide the opportunity to agree to a delay or cancel for a refund, as required by applicable law. If we cannot fulfill your order, we will cancel it and issue the required refund.

Tracking and split shipments

When tracking is supplied, use the shipment information associated with each parcel. A delivery confirmation for one parcel does not necessarily mean the entire order has arrived.

Address changes, missing parcels and damage

Check your delivery address before placing an order. For a correction or cancellation request, contact us promptly; changes may not be possible once fulfillment has started. If a parcel is missing, arrives damaged or contains the wrong item, contact us with your order number and a description of the issue. Keep packaging and any available photographs to help us investigate. Do not return items until you receive return instructions.

International orders

If international delivery is offered for your order, customs processing may affect delivery. Review any duties or import-tax information shown at checkout and contact us before ordering if the treatment of these charges is unclear.

Returns and help

See our Refund Policy for return eligibility and the return request process. For shipping or order questions, email nextlevel07101990@gmail.com with your order number. This policy does not limit your statutory consumer rights.